Clip In Care & Return Instructions
DO’S
Gently brush extensions with a soft bristle brush before and after each use to prevent tangling.
Store extensions in a clean, dry place when not in use, ideally attached to the hanger in their carrying bag.
Heat styling your extensions is fine - just please avoid heat levels over 350 degrees.
DONT’S
Wash your rented extensions unless absolutely necessary. We will thoroughly cleanse, deep condition and sanitize your extensions after you return them using products.
Apply chemicals such as bleach, hair color, toning shampoos (including purple shampoo) to your rented extensions.
Cut, trim or alter the natural shape of rented extensions.
Return Instructions
-
Rental Period
Clip-in extensions must be returned by the agreed-upon date, typically 7 days from pickup. If you are renting clip ins for your wedding date, your lead artist will bring your extensions to your wedding and your rental will begin that date.
Late returns may result in additional fees of $25/day deducted from your deposit.
-
How to Return
Do not wash the extensions before returning; we will professionally clean and sanitize them.
Place them neatly back on their hanger inside the carrying bag.
Fill out the return card and place inside the carrying bag.
Drop off at Crown Extension Studio inside the salon during business hours or using our packages return box near the front door.
If shipping back, please send tracking information to the concierge and ensure that shipping time corresponds with your return date.
-
Purchases
Extensions must be returned in their original condition in order to have deposit released to you. Deposit returns will be made to the card on file after your extensions have been assessed.
Any permanent alterations, excessive product buildup, or damage beyond normal wear may result in forfeiture of your deposit.
If you decide you would like to keep your extensions, please let our concierge know. Your deposit will be retained and your extensions will be yours to keep forever.